Terms of service.

Effective Date: 01/09/2025

Welcome to Harmony Cleaning (“we,” “our,” or “us”). By booking or using our cleaning services and accessing our website [insert website URL], you agree to the following Terms of Service. Please read them carefully.

1. Services Provided

Harmony Cleaning offers residential and commercial cleaning services in South London, Bromley and Croydon. The scope of work will be agreed upon at the time of booking.

2. Booking & Payment

Please click HERE to read our Payment Policy

3. Cancellations & Rescheduling

  • Cancellations or reschedules must be made at least 24 hours before the scheduled appointment.

  • Late cancellations may be subject to a fee of 50%

  • If our cleaners arrive and are unable to access the property, a call-out fee may apply.

4. Customer Responsibilities

Customers agree to:

  • Provide accurate details when booking.

  • Ensure safe access to the property at the scheduled time.

  • Secure pets and valuables before cleaning begins.

  • Inform us of any special cleaning requirements or hazards in advance.

5. Our Commitments

Harmony Cleaning will:

  • Provide services with reasonable skill and care.

  • Use appropriate cleaning products and equipment.

  • Make every effort to deliver services as scheduled, though times may vary due to unforeseen circumstances.

6. Liability

  • We are not liable for pre-existing damage or wear and tear.

  • Customers must report any issues within 24 hours of service.

  • Our liability is limited to the value of the service provided.

7. Health & Safety

We reserve the right to refuse service if conditions are unsafe, unsanitary, or hazardous to our staff.

8. Privacy

Your personal information will be handled in accordance with our Privacy Policy [link to Privacy Policy].

9. Termination of Services

We may refuse, suspend, or terminate services if you breach these Terms, misuse our services, or act in an abusive or unsafe manner toward our staff.

10. Changes to Terms

We may update these Terms from time to time. Updates will be posted on our website with a revised "Effective Date."

11. Governing Law

These Terms are governed by the laws of [insert country/region, e.g., “England and Wales”]. Any disputes will be handled in the courts of [insert jurisdiction].

12. Contact Us

If you have any questions about these Terms, please contact us:

Harmony Cleaning
Email: info@harmonycleaning.co.uk
Phone: 07510 907531