Payment Policy

We want payments to be simple and stress-free for our clients while keeping everything clear and fair for both sides.

1. First Clean / One-Off Services

• A deposit of 50% is required at the time of booking to secure your slot.

• The remaining balance is due on the day of the clean, before or immediately after completion.

2. Regular Ongoing Services

• After the first clean, payments can be made weekly, fortnightly, or monthly by standing order or direct debit.

• Alternatively, payment can be made on the day of each clean (bank transfer or card payment preferred).

3. Accepted Payment Methods

• Bank transfer (preferred)

• Card payment (secure link provided)

• Cash (by agreement only)

4. Cancellations & Rescheduling

• If you need to cancel or reschedule, please give at least 24 hours’ notice.

• Late cancellations (less than 24 hours) may result in the deposit being non-refundable or a 50% cancellation fee.

5. Late or Missed Payments

• Payments are due as outlined above.

• If payment is not received within 7 days, a late fee may apply, and future bookings may be paused.

■ Our goal is to keep things fair and transparent. If you ever have questions about payments, just reach out – we’re always happy to help.